Meet our founder, Claire
Claire’s home was devastated by a fire, leading her to a long and frustrating battle with her insurer. She quickly realised that the system was designed to benefit insurers, often leaving claimants in vulnerable positions. Drawing on her 20 years of experience in compliance and legal roles, Claire set out to change the industry, founding Claim Guardians to support others facing similar challenges.
Claire’s Story
Why I built Claim Guardians
I’ve spent most of my career working in regulated environments, focused on making sure systems operate fairly and as intended. My role has always been about bringing structure and clarity into complex processes.Claim Guardians came from that background, but it wasn’t driven by work. It came from personal experience.What happened
In February 2023, my home was affected by a major fire. I suddenly found myself navigating a process that I understood professionally but had never experienced personally.
What stood out very quickly was how difficult it was to get a clear, consistent view of what was actually happening. Information sat in different places, timelines didn’t always align, and decisions didn’t always feel connected to a complete picture.
At a time when clarity matters most, it often felt out of reach.
What stayed with me
What stayed with me wasn’t just the situation itself, but how hard it was for anyone involved to see the full picture.
Different people were working from different information. There wasn’t a single, structured view of events, and that created pressure across the entire process, not just for me, but for everyone involved.
What I realised
That experience made something very clear.The issue isn’t just the claim. It’s how information is handled around it.
When information is fragmented, people fill in gaps, expectations become harder to manage, and decisions are made without a shared understanding of the facts.
That affects everyone in the ecosystem - individuals, brokers, assessors, adjusters and insurers alike.
What I decided to do about it
I wanted to build something that addressed that problem directly.
Not something that replaces professionals, and not something that tells people what to do. Instead, something that brings structure to the information itself, so that there is a clear and consistent view of what has happened.
What Claim Guardians is
Claim Guardians is designed to organise and structure case information so it can be properly understood and used.
It brings documents, timelines and key information into one place, creating a clear and consistent record that can be followed by anyone involved.
It is a simple idea, but in practice it changes how people are able to engage with the process.
How I’m approaching it
This is not something I am building in isolation.
I am working with people across the industry including professional bodies, vulnerability experts, brokers, loss assessors and legal professionals to ensure the platform reflects how claims actually work in practice.
Alongside this, I continue to contribute at an industry level through CII roundtables, events and discussions focused on improving customer outcomes and claims processes.
What I realised
That experience made something very clear.
The issue isn’t just the claim. It’s how information is handled around it.
When information is fragmented, people fill in gaps, expectations become harder to manage, and decisions are made without a shared understanding of the facts.
That affects everyone in the ecosystem - individuals, brokers, assessors, adjusters and insurers alike.
What I decided to do about it
I wanted to build something that addressed that problem directly.
Not something that replaces professionals, and not something that tells people what to do. Instead, something that brings structure to the information itself, so that there is a clear and consistent view of what has happened.
What Claim Guardians is
Claim Guardians is designed to organise and structure case information so it can be properly understood and used.
It brings documents, timelines and key information into one place, creating a clear and consistent record that can be followed by anyone involved.
It is a simple idea, but in practice it changes how people are able to engage with the process.
How I’m approaching it
This is not something I am building in isolation.
I am working with people across the industry including professional bodies, vulnerability experts, brokers, loss assessors and legal professionals to ensure the platform reflects how claims actually work in practice.
Alongside this, I continue to contribute at an industry level through CII roundtables, events and discussions focused on improving customer outcomes and claims processes.
What matters to me
This is not about disruption for the sake of it.
It is about improving how the system works, so that it is clearer, more consistent and easier for people to navigate.
When information is structured properly, conversations become more straightforward, decisions are easier to understand, and pressure is reduced across the board.
Where this is going
Claim Guardians is built on the belief that improving how information is handled can improve outcomes across the entire process.
By introducing structure and clarity at the right point, it is possible to make the system work better for everyone involved.
This is not about disruption for the sake of it.
It is about improving how the system works, so that it is clearer, more consistent and easier for people to navigate.
When information is structured properly, conversations become more straightforward, decisions are easier to understand, and pressure is reduced across the board.