Support for brokers whose clients are struggling with home insurance claims. We help you maintain trust by guiding your clients through disputes, delays, and unfair outcomes.
Loss Assessors
Who We Work With
We partner with brokers who need reliable, compliant support when clients face denied, delayed, or complex property claims.
Claims stuck in dispute
Claims where the insurer’s reasoning is unclear
High-value or complex property damage
Vulnerable or distressed clients who need clarity
How We Support You
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Expert Guidance for Your Clients
Your clients receive clear, plain-English guidance so they understand what’s happening and what their insurer requires.
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Reduce Time Spent on Problem Claims
We help manage the information-gathering and documentation review, reducing back-and-forth for you.
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Protect Client Relationships
Helping clients through stressful claims protects trust and strengthens long-term retention.
Staying Within FCA Rules
We are not a claims management company. We do not give regulated financial advice or handle claims on a client’s behalf. Everything we provide brokers and clients is general guidance to support communication with insurers.
Examples of When Brokers Involve Us
A valid claim has been denied without clear explanation
A claim is stalled waiting for documents or clarity
A client disputes part of the insurer’s reasoning
A vulnerable client needs help understanding next steps
How We Work With Brokers
Step 1
Quick Referral
You introduce the client to us, or pass them our contact details.
Step 2
We Guide the Client
We help them understand the insurer’s position and what they can do next.
Step 3
You Stay Updated
We let you know the outcome so you can advise on next steps where appropriate.
Work With Us
If you’d like support with a client’s claim, we’re here to help.