For Individuals
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• When something goes wrong, it can feel overwhelming.
• Information becomes difficult to manage, and it’s not always clear what to do next.
• Claim Guardians gives you a simple way to organise your information, at your own pace, in a way that works for you.
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• Bring everything together in one place.
• No pressure. No expectations. No decisions made for you.
• Just a clear, structured way to organise your documents and build a record of what has happened.
• You stay in control throughout.
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• Upload your documents
• Build a clear timeline
• Organise your information
• Generate a structured case pack
• You can pause and return at any time.
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• Everyone’s situation is different.
• Some people want to move quickly. Others need time.
• This platform adapts to you, not the other way around.
• We do not tell you what to do.
• You decide how and when to use your information.
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• When your information is organised:
o It’s easier to understand what has happened
o You can see your situation more clearly
o You feel more in control
• Even small steps can make a difference.
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• You don’t need to have everything figured out.
• You can simply start by organising what you already have.
Need help using the platform?
If you have any questions about how to use the Claim Guardians platform, we’re here to help.
Support
If you are feeling overwhelmed or need additional help, there are organisations and services available to support you, such as Citizens Advice and Which? Consumer Group, or (for financial services complaints) the Financial Ombudsman Service may be able to provide interim support. Seeking support elsewhere will not affect your enquiry with us.
You don’t have to manage everything alone.